For your peace of mind (and ours), all Origins furniture is manufactured to the highest standards. Our sofas and bed bases are made with solid wooden beech frames that have been screwed, and glued together. Our cushions are plump, delightfully comfy and any foams used have been treated with fire retardant chemicals.
In fact, so sure are we of our furniture that all of our sofas come with a two year warranty and our mattresses have a minimum of a three year warranty. If you have even the smallest manufacturing fault with any of our furniture then tell us or send us a photo of the problem and we will sort it out for you.
Our super-simple Return Policy
While we would like you to keep and enjoy the item you’ve bought with Origins, we also want you to have the peace of mind knowing that an item bought can be easily returned within certain time-frames and conditions. At Origins keeping our Customers happy is the whole point and we’d love to hear from you at any time regarding any of your purchases made.
This is how it works: if you wish to return an item you could do so for all items bought on our website within Seven (7) Days is in the original state and condition when purchased and received. Mattresses must be returned unused and still in their original packaging.
We will arrange the return for you. You could contact our Customer Services Team to arrange a courier pick-up for your item and a quick return. To ensure you are within the Policy time-frame for returning your purchase, please make sure that you contact us as soon as you have decided on returning an item.
Your Right to Return starts only from the day you take delivery-of (receive) the item(s) and sign-off on the Courier Company’s delivery note and can be used through-out the time-frames mentioned above, which are seven (7) Days return policy.