While we would like you to keep and enjoy the item you’ve bought with Origins, we also want you to have the peace of mind knowing that an item bought can be easily returned within certain time-frames and conditions. At Origins keeping our Customers happy is the whole point and we’d love to hear from you at any time regarding any of your purchases made.
This is how it works: if you wish to return an item you could do so for all items bought on our website within Seven (7) Days of the date of purchase, so long as the item(s), any related accessories and/or tools and components – along with the Original Packaging - is in the original state and condition when purchased and received. Mattresses must be returned unused and still in their original packaging.
We will arrange the return for you. You could contact our Customer Services Team to arrange a courier pick-up for your item and a quick return. To ensure you are within the Policy time-frame for returning your purchase, please make sure that you contact us as soon as you have decided on returning an item.
Your Right to Return starts only from the day you take delivery-of (receive) the item(s) and sign-off on the Courier Company’s delivery note and can be used through-out the time-frames mentioned above, which are seven (7) Days return policy.